Comments on: Having Top Producer Sync Problems with AT&T and Blackberry? http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/ Productivity and Technology Solutions for Real Estate Agents. Top Producer Training and Software Sales. Tue, 6 Jan 2009 07:44:43 +0000 http://wordpress.org/?v=2.3 By: Scott http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-16 Scott Tue, 18 Mar 2008 20:03:20 +0000 http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-16 Margaret, Thanks for taking the time to post with your comments, and I am glad you found my site with information on how to correct the problem. I am surprised that you had issues with Top Producer customer service since I was assured that the fix would be communicated to appropriate folks. Stay in touch, and let me know if I can help you out in any way in regards to Top Producer. I also like to get user feedback from anybody willing to provide it. Margaret,

Thanks for taking the time to post with your comments, and I am glad you found my site with information on how to correct the problem. I am surprised that you had issues with Top Producer customer service since I was assured that the fix would be communicated to appropriate folks. Stay in touch, and let me know if I can help you out in any way in regards to Top Producer. I also like to get user feedback from anybody willing to provide it.

]]> By: Margaret DiBella http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-15 Margaret DiBella Tue, 18 Mar 2008 19:56:53 +0000 http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-15 Edited by Scott Saghirian: I have finally got my problem resolved after a week of frustrating calls back and forth to both Cingular and Blackberry. I find it absolutely horrid that no one at Top Producer has the common sense to send us frustrated Realtors having this problem to www.toptechacademy.com for the answer. Edited by Scott Saghirian:

I have finally got my problem resolved after a week of frustrating calls back and forth to both Cingular and Blackberry. I find it absolutely horrid that no one at Top Producer has the common sense to send us frustrated Realtors having this problem to www.toptechacademy.com for the answer.

]]> By: Scott http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-9 Scott Wed, 30 Jan 2008 14:12:54 +0000 http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-9 Thanks Mike for the nice words and your participation. I doubt the Customer Care group at AT&T will be aware of this fix as there are so many people working there and they aren't focused on third party apps such as Top Producer. I have been assured that the customer care group at Top Producer will be educated on this fix for all those having problems in the future. I wish you much success! Thanks Mike for the nice words and your participation. I doubt the Customer Care group at AT&T will be aware of this fix as there are so many people working there and they aren’t focused on third party apps such as Top Producer. I have been assured that the customer care group at Top Producer will be educated on this fix for all those having problems in the future. I wish you much success!

]]> By: mike anastasia http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-8 mike anastasia Wed, 30 Jan 2008 11:32:20 +0000 http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-8 Your solution that you emailed to me worked. I will let you post it and let all know. It seemed like such a simple change. All the people at at&t have still not figured it out and still say that they don't support 3rd party software. It is good thing that we are persistant. I couldn't imagine what a new customer would think who didn't have any knowledge of the wireless industry. You know your stuff, so thanks a million. Your solution that you emailed to me worked. I will let you post it and let all know. It seemed like such a simple change. All the people at at&t have still not figured it out and still say that they don’t support 3rd party software. It is good thing that we are persistant. I couldn’t imagine what a new customer would think who didn’t have any knowledge of the wireless industry. You know your stuff, so thanks a million.

]]> By: Scott http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-5 Scott Thu, 17 Jan 2008 18:14:44 +0000 http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-5 Great comment Mike! I haven't picked up the project again because I have been so busy. Let us know if reinstalling you on the blackberry account works. I used to work for AT&T Wireless as well so I thought I would have better luck getting through to the right people. Not the case. Great comment Mike! I haven’t picked up the project again because I have been so busy. Let us know if reinstalling you on the blackberry account works. I used to work for AT&T Wireless as well so I thought I would have better luck getting through to the right people. Not the case.

]]> By: mike anastasia http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-4 mike anastasia Thu, 17 Jan 2008 18:01:35 +0000 http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-4 I just got off the phone with att in the dc area and they of course said there was no problem and sent me to blackberry direct. They confirmed the att issue was not blackberry but att's problem. they offered a solution to delete my blackberry account and reinstall it as a new accout with the same name, which I am in the process of doing. Top Producer told me that it was only coming from the dc area. I am an Att agent as well as a realtor and have 2 other customers along with my phone having the problem. I spents hours on the phone with top producer service tech named mohammed last week and he had no problems with my account hitting the servers when he put it on his phone. The problem seems to happen when we get server # 2 at top producer when trying to sync. Their ports are 11011 and 11711 and they keep rejecting sending me back any info. I will call att again and verify the direct tcp settings configured on the account and advise further. What fun. This worked fine on my curve until around December 10th. I just got off the phone with att in the dc area and they of course said there was no problem and sent me to blackberry direct. They confirmed the att issue was not blackberry but att’s problem. they offered a solution to delete my blackberry account and reinstall it as a new accout with the same name, which I am in the process of doing. Top Producer told me that it was only coming from the dc area. I am an Att agent as well as a realtor and have 2 other customers along with my phone having the problem. I spents hours on the phone with top producer service tech named mohammed last week and he had no problems with my account hitting the servers when he put it on his phone. The problem seems to happen when we get server # 2 at top producer when trying to sync. Their ports are 11011 and 11711 and they keep rejecting sending me back any info. I will call att again and verify the direct tcp settings configured on the account and advise further. What fun. This worked fine on my curve until around December 10th.

]]> By: Scott Saghirian http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-3 Scott Saghirian Fri, 11 Jan 2008 15:14:53 +0000 http://toptechacademy.com/2008/01/10/having-top-producer-sync-problems-with-att-and-blackberry/#comment-3 Well folks, I wrote that article yesterday confident that I could solve the problem as I suggested. I was actually writing the article while on hold with AT&T! The fact is that I spent 2.5 hours online with AT&T Wireless either on hold, being hung up on, or talking with someone that had no idea what I was talking about. If anybody else has had success please share it with me! I am going to try again today. If I can't get Top Producer or AT&T to resolve this I don't plan on keeping the service.... Well folks, I wrote that article yesterday confident that I could solve the problem as I suggested. I was actually writing the article while on hold with AT&T! The fact is that I spent 2.5 hours online with AT&T Wireless either on hold, being hung up on, or talking with someone that had no idea what I was talking about.
If anybody else has had success please share it with me! I am going to try again today. If I can’t get Top Producer or AT&T to resolve this I don’t plan on keeping the service….

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